built on Loyalty

Type of Organization

"Invest in your CUSTOMERS
and they will Invest in YOU"
Our Book  
» Customer Experience 2.0 - 7 Steps to Driving Customer Loyalty and Sales  
Beat Your Competition - 5 Steps to Succeeding in Difficult Times  
Marry Your Customer - Creating Trusted, Loyal Relationships  
» White Paper - Best Practices  
  Our Book - Buy the Book  

"Creating and Delivering Totally Awesome Customer Experiences"

by Blaine W. Millet and Gary W. Millet

Thank you for considering our book, “Creating and Delivering Totally Awesome Customer Experiences.” We hope you decide to purchase a copy for yourself and learn how the step-by-step process of Customer Experience Mapping™ can help you build awesome customer experiences in your own organization.

Readers find this book is an excellent in-depth implementation guide for Customer Experience concepts and opens the door to tangible improvements in performance and the experience you deliver to your customers. However, we never stop improving or creating new and better ways to deliver the very best customer experience. We have taken the concepts in the book to new levels and built on the concepts presented. We have developed a Simple and Powerful approach that allows these concepts to be implemented even easier than before. We recommend if you’re truly interested in improving Customer Experiences and building Customer Loyalty, you most definitely will want to learn about how our concepts have evolved since the book was written.


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